Refund & Cancellation Policy

Thank you for purchasing digital educational resources from “instrill.com”.

Because our products are downloadable digital products, the following refund policy applies.

1. Digital Products

Our products are delivered digitally and cannot be physically returned.

Once a digital product has been successfully downloaded or accessed, refunds are generally not available solely because the customer has changed their mind or no longer requires the product.

2. Technical Problems

If you have paid for a product but are unable to access or download it because of a technical problem with our website or delivery system, please contact us.

We will first attempt to resolve the issue or provide a working copy of the purchased product.

If the issue cannot reasonably be resolved, a refund may be considered.

3. Incorrect or Corrupted File

If the file supplied to you is incorrect, corrupted or materially different from the product described on the website, please contact us as soon as possible.

After verification, we may provide:

• A corrected replacement file; or
• An appropriate refund where a replacement cannot reasonably be provided.

4. Duplicate Payment

If you have been charged more than once for the same order due to a payment or technical error, please contact us with the relevant transaction details.

After verification, the duplicate payment may be refunded through the applicable payment method.

5. Refund Requests

Refund requests should include:

• Name
• Email address used for purchase
• Order or transaction ID
• Product purchased
• Reason for the request
• Relevant screenshots or information, where applicable

Send refund requests to:

info@instrill.com

6. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method or another appropriate method supported by the payment provider.

The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

7. Unauthorized Sharing

Refunds will not normally be provided where a customer has purchased, downloaded or accessed a product and subsequently shared, redistributed or publicly uploaded the product in violation of our Terms & Conditions.

8. Policy Changes

We reserve the right to update this Refund & Cancellation Policy from time to time. The latest version will be published on this page.

9. Contact Us

For refund or payment-related assistance:

Email: info@instrill.com

Website Url: instrill.com